Notice of Privacy Incident
August 7, 2024
On February 22, 2024, Advanced Medical Management, LLC (“AMM”) discovered suspicious activity related to certain company email accounts. Upon discovery, AMM took immediate action to address and investigate the incident, which included engaging third-party specialists to assist with determining the nature and scope of the incident. A thorough investigation determined that two employee email accounts were subject to unauthorized access for approximately one day on February 22, 2024. AMM then began a thorough review of the contents of the accounts in order to determine the type(s) of information contained within the account and to whom that information related. Once this review was completed, AMM immediately worked to obtain up-to-date address information in order to provide individuals with notice of the incident. This process was completed on June 20, 2024, and AMM worked to provide individuals with notification as soon as possible.
Immediately upon learning of this incident, AMM took steps to secure our environment and undertook a thorough investigation. AMM also implemented additional technical safeguards to further enhance the security of information in our possession and to prevent similar incidents from happening in the future. Additionally, AMM is offering impacted individuals complimentary one-year membership in credit monitoring and identity protection services through CyberScout, a TransUnion company.
If individuals have questions about this incident, they may contact a dedicated assistance line at 1-833-531-1982, Monday through Friday, from 8:00 AM to 8:00 PM Eastern time (excluding holidays).
Additionally, it is always prudent to review health care statements for accuracy and report any services or charges that were not incurred to the provider or insurance carrier. As a best practice, individuals are encouraged to remain vigilant against incidents of identity theft by reviewing credit reports, account statements, and explanation of benefits forms for suspicious activity and to detect errors.
Individuals may also place a fraud alert or credit freeze by contacting the credit reporting agencies: TransUnion 1-800-680-7289, P.O. Box 2000 Chester, PA 19016, transunion.com; Experian 1-888-397-3742, P.O. Box 9554 Allen, TX 75013, experian.com; Equifax 1-888-298-0045, P.O. Box 105069 Atlanta, GA 30348, equifax.com. Individuals can further educate themselves regarding identity theft, fraud alerts, credit freezes, and steps to protect their personal information by contacting the credit reporting bureaus, the Federal Trade Commission (“FTC”), or their state attorney general. The FTC may be reached at 600 Pennsylvania Ave. NW, Washington, D.C. 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. Instances of known or suspected identity theft should also be reported to law enforcement, your state attorney general, and the FTC.